Under general direction, manages defined quality improvement projects or phase(s) of projects as part of a chartered quality team. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.
Sound working knowledge of concepts, practices, and procedures related to quality and process improvement functions.
Demonstrated knowledge and expertise in the application of advanced quality tools and methodologies, including statistics and team facilitation.
Demonstrated ability to manage by influence in a consultative role.
Strong technical ability in basic business software such as Excel, PowerPoint, Word, and statistical analysis software such as Minitab. Technical skill in database software such as Access is desired.
Strong facilitation skills with proven ability to lead projects to desired outcomes. Ability to coach and assist others in QI concepts and training.
High level of organization skills to manage projects, timetables and implementations.
Key Job Responsibilities:
Under general direction, performs systematic evaluations of clinical processes, using the appropriate quality improvement methodology, to identify, recommend, and implement changes to improve patient care and process efficiencies.
Measures project performance using appropriate tools and techniques to monitor progress, identify and quantify variances, perform required corrective actions, and communicate to all stakeholders.
Functions as an effective team-builder and facilitator. Builds mutual trust and encourages respect and cooperation among team members to facilitate project completion. May require assistance with difficult team issues.
Supervision Provided by this Position:
There are no lead or supervisory responsibilities assigned to this position.
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
Must have good balance and coordination.
The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
Education/Training & Experience:
Bachelor's degree in an applicable field such as Business Administration, Nursing or Allied Health area, Healthcare Administration, or Engineering.
Minimum three years of direct work experience managing quality improvement projects.
Certification in QI training such as Six Sigma Green Belt, Lean, or equivalent
Six Sigma Black Belt
A job relevant Master's degree (such as MBA, MHA, Engineering) may substitute for one year of experience.
Internal Number: 136525
About Methodist Le Bonheur Healthcare
Methodist Le Bonheur Healthcare is an integrated, not-for-profit healthcare system based in Memphis, Tennessee, with locations and partners across the Mid-South. Throughout our history, we have remained affiliated with the United Methodist Church. Our faith inspires us to serve our patients and improve the health of our entire community.
We’re committed to creating an environment that values the individual differences and unique contributions of everyone touched by our organization. And because no one knows our patients better than their family and friends, we encourage their participation in care and planning.